Privacy policy — Sydinoz

1. Data user

The data user for this website is Nodi Automation Limited. Sydinoz is its industrial automation software brand and product family.

2. Data we collect

Account information such as name, email address, account status and login-security records.
Business contact information you provide, such as company name, contact person, country or region, and optional tax/registration ID and billing address.
License selections, cart configurations, budget quotes, formal-quote requests and related communications.
Limited technical data needed for security and troubleshooting, such as IP address, browser information, access time and security-event records.

3. Why we use it

To create, verify and protect accounts and provide customer-center functions.
To save license configurations, generate budget quotes and process formal-quote requests you submit.
To respond to commercial, technical and account-support requests.
To secure the website, prevent abuse, troubleshoot faults and meet applicable legal obligations.
We do not use personal data for direct marketing unless we first provide the required notice and obtain any consent required by applicable law.

4. Required and optional information

Forms identify required fields. If required information is not provided, we may be unable to create an account, save a configuration or process a quote request. A tax/registration ID and full billing address are optional at the budget-quote stage. If later needed for a formal quote, contract or invoice, we will request them during commercial communication.

5. Service providers and international processing

We allow contracted service providers to process data only as needed for website hosting, content delivery, security, email, backup and technical support. Website and email services may involve infrastructure or support teams outside Hong Kong. We do not sell personal data.

We may disclose relevant data to regulators, law-enforcement bodies, courts or professional advisers where required by law or necessary to protect legitimate rights.

Where required by applicable law, we use contractual, technical and organizational safeguards for international transfers.

6. Retention

We retain data only for as long as needed for the purposes above, dispute handling, security or legal compliance. Invalid verification links and incomplete accounts are cleaned up under operational schedules; budget configurations, quotes and support records that are no longer needed are deleted or de-identified; formal contract, transaction and tax records are retained as required by applicable law.

7. Access and correction

You may make a written request to access or correct personal data we hold. Contact: Privacy Contact, Nodi Automation Limited; Room 1903, 19/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong; [email protected].

To protect account security, we may verify the requester’s identity before processing a request.

8. Additional rights where applicable

Where data-protection law requires a legal basis, we process data to take steps you request before a contract, perform a contract, comply with legal obligations, protect our legitimate interests in website security and customer support, or on the basis of consent where required.

Depending on the law that applies to you, you may also have rights to deletion, restriction, portability, objection, consent withdrawal and complaint to a supervisory authority. Submit requests to [email protected].

9. Updates and contact

We will update this policy when there are material changes to our processes, service providers or legal requirements. Privacy questions may be sent to [email protected].